Terms & Conditions of Trade

1. Airport Transfers

   1. All bookings will be acknowledged by Courteous Travel to the customer either as a text message or an email
   
   
   2. Departure Time - We will suggest a departure time based on the flight departure time you have given us and assumes a check in time of 2 hours before departure for European flights and 3 hours before departure for inter-Continental flights. However, it is your responsibility to ensure that there is sufficient time to get to your destination
   
   
   3. Safety Margin - Travel time should also includes at least 30 minutes grace on journeys of up to 80 miles and 60 minutes on journeys over 80 miles, to allow for traffic, road closures, accidents etc
   
   

   4. Overnight Flights - Where your flight is an overnight flight, please ensure that the arrival time and date given to us, and acknowledged on our booking confirmation, is your actual arrival date and time and not the departure date and or time.

      In the event of you giving us the departure date as your arrival date, you agree to pay for the wasted journey in full, plus any car parking charges incurred.

   
   
   5. Airport Parking - We do not start charging for car parking at the airport until one hour and 30 minutes after the flight has landed and not after the scheduled arrival time. Any car park fees after this time will be billed to the customer
   
   
   6. Waiting Time - We will monitor your inbound flight and as such, waiting time does not start until one hour and 30 minutes after the flight has landed and not after the scheduled arrival time. After this time, waiting time will be billed to the customer at our standard rate as defined in Our Prices
   
   
   7. Your Responsibility - It is your responsibility to ensure that you have allowed sufficient time when booking your airport transfer to get to the airport, allowing for the check-in times required by your airline. Courteous Travel cannot and shall not be responsible for any delay caused by traffic conditions or by your failure to allow enough time to reach your destination or if the passengers were not ready for collection at the booked time.
   
   

2. Seaport / Cruise Terminal Transfers

   1. All bookings will be acknowledged by Courteous Travel to the customer either as a text message or an email
   
   
   2. Safety Margin - Travel time should also include at least 60 minutes grace on journeys to allow for traffic, road closures, accidents etc. However, it is your responsibility to ensure that there is sufficient time to get to your destination
   
   

3. Child Seats / Booster Seats

1. If you require one, please let us know at the time of booking and we will endeavour to have this for your journey


2. Your Child Seat/Booster Seat - In the event that we are unable to provide a child and or booster seat, you can use your own and if required, we will keep hold of your child seat and or booster seat until your return journey.



4. Vehicle Size

   1. Passengers and Luggage - It is your responsibility to ensure that you have booked a vehicle suitable for the number of passengers travelling and amount of luggage
   
   
   2. Children - Please note that each child counts as 1 passenger, no matter how small the child and the vehicle we provide cannot exceed the maximum number of passengers that it is licensed to carry, even if a baby is being carried on a passengers lap - it is still classed as one passenger in its own right
   
   

5. Quotation and Payment

   1. Price - Price quote is for the journey detailed in our booking confirmation, any changes to this itinerary may incur additional charges
   
   
   2. Payment Types - We accept the following payment methods:-
      
      
      1. Cash
      2. Credit and Debit Cards
      3. Bank Transfer
      4. Account - Corporate customers can apply for an account, settlement must be made at the end of the month
      5. PayPal – You can pay by PayPal using following link: Pay by PayPal
      
      
   3. Payment
      
      
      1. Return Journeys - For customers who book a return journey, payment can be made either in full on the date of departure, per leg of journey or in full on your return.
      
      
      2. One Way Journeys - Payment must be made in full on date of journey
      
      
      3. One Way Journeys commencing out of the St Neots area - Payment must be made in full at least 24 hours before start of journey



6. Cancellation Charges

   If you cancel your booking with at least 3 days notice, there will be no charge.

   If you cancel your booking with less than 48 hours notice but more than 24 hours notice, you agree to pay Courteous Travel 50% of the booking.

   If you cancel your booking with less than 24 hours notice, you agree to make full payment for the booking.

7. Data Protection

   The only details about you that we will keep are your contact details to enable us to better serve you on future enquiries etc. These will not be shared, given or sold to anyone or any entity outside of Courteous Travel.

   Please let us know if you do not want us to keep your contact details on record

8. Vehicle Breakdown

   In the event of a vehicle breaking down during your journey, we will endeavour to get you a replacement vehicle as soon as possible for you to continue your journey

These terms and conditions of trade may change from time to time and it is your responsibility to check here periodically for any changes. A copy of these Terms and Conditions of trade are available for download, as a PDF document